Client Code Of Conduct

Client Code Of Conduct

Last Updated: September 1st, 2023

It is important that this respectful relationship is two-way. 

Here is how we expect to be treated by clients, whether we are meeting face to face, in groups or individually, or talking on the phone, in emails or social media. 

We ask our clients to: 

• Please show staff respect and courtesy 
• Be responsible and honest 
• Work with us to find solutions to problems 
• Respond to our queries within a reasonable timeframe 
• Help us to provide the best service we can 
• Keep all information confidential 

We will not tolerate: 

• Swearing or racist, sexist, homophobic or otherwise offensive language 
• Any form of harassment, verbal/physical abuse or personal attack 
• Aggressive, intimidating, threatening or violent words or behavior
• Unfair blame for things outside of our control
• Defamation of our company or staff online or offline 

If our code of conduct is breached, we reserve the right to take appropriate action which may result in our business relationship being terminated.